From one bright idea to eight Tiptree tea rooms
Tiptree tea rooms can be found across Essex and there is one over the border in Suffolk. The first Tiptree tea rooms were set up in 2000 at the Essex Rose 16th century tea house in Dedham in the heart of Constable Country and at Tiptree beside the farm and next to the jam factory where all Tiptree preserves are made. The strawberries used in jam making are picked on the farm that stretches out across the countryside. A perfect circle of fruit farming, jam making and eating the delicious preserves so minimal food miles!
Chosen for their location, historic interest or great views
In 2003 a waterfront location was chosen and “the lock” at Heybridge Basin was opened. This was followed by the Courtyard in Saffron Walden in 2014 and the Barns at Cressing Temple near Braintree in 2015. In 2016 new Tiptree tea rooms were opened at Barleylands, near Billericay. The city centre tea room Bond Street opened in 2017 and in 2019 a special Tiptree tea room opened in the Suffolk seaside town of Southwold.
Food to suit all tastes
The menu at the Tiptree Tea Rooms focuses on traditional British fare, with a range of sandwiches, jacket potatoes, cakes and our very special Afternoon Teas. All of the food is made using high-quality ingredients and locally sourced where
possible.
A Tiptree cream tea consists of: homemade scones, Tiptree preserves and Rodda’s Cornish Clotted Cream with freshly brewed tea or coffee; this is the most sought after item on the menu, eaten at any time of the day.
Afternoon TEa
An afternoon tea for two or more is a chance to share interesting food with families or friends. Three tiers of temptations with a choice of sandwiches, homemade scones with Tiptree preserves and Rodda’s Cornish clotted cream, an array of fancy cakes and a pot of tea of your choice, or coffee; for special occasions a glass of prosecco might be fun.
Each tea room creates daily lunchtime specials and these will be listed on the blackboard and they are often accompanied by a Tiptree chutney or relish, worth a try then you can buy from the gift shop in each tea room.
Table Service
One of the pleasures of eating out apart from the atmosphere and good food, is great service whether dining solo or with a group of friends or family. Talking to a knowledgeable waiter who understands the menu and can describe the daily specials is part of the experience found in the Tiptree tea rooms.
With their relaxed and friendly atmosphere, visitors are sure to feel at home and enjoy a memorable experience that will make them want to return time and time again.
Learn More About Tiptree
The history of The Courtyard Tea Room
The Courtyard is a bright and airy tea room in Rose and Crown Walk just off the main square in Saffron Walden. Customers enjoy the welcoming atmosphere of this traditional tea room or on warmer days perhaps, sit outdoors in the sun-trap courtyard.
The History of The Lock Tea Room
Bright and airy, The Lock is THE place to eat on the waterfront at Heybridge Basin. Indoors or out, it offers outstanding Blackwater estuary views. This former ship’s chandlers and café serves traditional café-style breakfasts, home-made lunches and Tiptree cream teas.
The history of Southwold Tea Room
Tiptree Tea Room at Southwold is our 10th Tea Room and our first outside of Essex, in the stunning coastal town of Southwold, Suffolk.
FREQUENTLY ASKED QUESTIONS
ORDERING
What types of payment do you accept?
We accept Visa, Visa Credit, Mastercard, and American Express for online orders. These payment options provide both convenience and security, ensuring a smooth shopping experience for our customers.
AMENDING ORDERS
Can I add a gift message to my order?
Regrettably, we are currently unable to facilitate gift messages. We apologise for any inconvenience this may cause. Our products are of the highest quality and make excellent gifts on their own. Thank you for your understanding.
Can I cancel my order?
To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to cancel. However, in exceptional circumstances please contact our Home Deliveries department by phone on 01621 815407. Monday- Friday or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.
Can I add or remove an item to the order I recently submitted?
To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to make changes to your order.
Can I change the address on the order I recently submitted?
To offer fast deliveries, we pick and pack orders almost immediately, so it's unlikely that you will be able to make changes to your order. To cancel your delivery address, please contact us by phone at 01621 815407 or by email at homedeliveries@tiptree.com. Please note that our Home Deliveries department operates between 9am-5pm.
Can I use more than one discount code on my order?
We are not able to accept multiple discount codes on a single order. Each order can only have one discount code applied, which is limited to one use per customer. We apologise for any inconvenience this may cause. Thank you for your understanding.
DELIVERY & RETURNS
Where are your orders shipped from?
Our orders are despatched from our licensed distributor:
Universal Product Solutions, Unit 4C Trefoil Wy, Preston PR2 5PH.
VAT 10949730 Company number GB380875857.
Please be aware Universal Product Solutions will process your payment and appear in your banking transaction list.
Who delivers your parcels?
We use a combination of couriers, including Amazon logistics, Parcelforce, and Evri, to ensure safe and efficient delivery.
What days do you deliver?
We deliver six days a week, from Monday to Saturday, to ensure that your orders are received as quickly and efficiently as possible. This includes both our standard and express delivery options. We understand that prompt delivery is important to our customers, and we strive to meet this need.
How much are your delivery charges?
We offer two options for UK Mainland delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.
How long will the order take to reach me?
We offer two options for UK delivery: standard and express. Our standard UK delivery costs £3.99 and typically takes 2-3 days. Your order will be sent via one of our trusted courier partners, depending on your location and courier availability. If you need your order more quickly, we also offer express UK delivery for £4.99. This service typically takes 1-2 days.
Can I track my order?
You can track your order using the courier's portal once it has been dispatched. We will provide you with the necessary tracking information via email once your order has been processed. Simply enter the tracking information into the courier's portal to check the status of your delivery. This allows you to stay up to date on the progress of your order and plan accordingly.
I haven’t received my order?
If you placed an order with us more than a week ago and have not yet received it, please contact us via email at homedeliveries@tiptree.com. We take pride in ensuring that your orders are delivered as promptly as possible, and we apologise for any delay that you may have experienced. Our customer service team will be happy to assist you with tracking down your order and resolving any issues that you may have encountered.
What happens if no one is at home when delivery is made?
We work with trusted courier partners to ensure that your orders are delivered safely and efficiently. Each courier has their own specific policies regarding delivery and shipping, and we want to ensure that our customers are aware of these policies. To view the courier's policy, please click on the relevant link provided
Amazon Shipping: https://track.amazon.co.uk/faq
Parcelforce: https://www.parcelforce.com/help-and-advice/receiving/failed-delivery
Evri: https://www.evri.com/faqs/receiving-a-parcel/what-can-i-do-if-i-havent-received-my-parcel
CONFIRMATION
Will I receive an order confirmation/ dispatch notification
Yes, you will receive an order confirmation and dispatch notification once your order has been placed and shipped. These notifications are automatically generated and sent to the email address provided at the time of purchase. This allows you to stay up-to-date on the status of your order and track the progress of its delivery.
I am trying to find your products locally, can you help?
Of course, please contact the Sales Office on tiptree@tiptree.com with your
postcode and the product(s) you are looking for. We will then contact you with
any nearby stockists we have located.
OTHER
Availability
Unless specified all of our products shown online are available to order any time. We never substitute products that are unavailable without prior consent.
How will I be refunded?
All refunds are sent to you via the original payment method used when placing the order.
Still have questions?
If your question hasn't been answered above, please email us
on homedeliveries@tiptree.com. We are always happy to help.
The Home Deliveries team working office hours are Monday - Friday 9am - 5pm.
